Speakers (2019)

Speaker information is being updated as it is received.  Check back for updates!

If you would like to speak, email us your name, the session title, the session description, and a bio and (optionally) photo. Don’t forget to register, too!

Jutta Treviranus

Portrait of Jutta Treviranus.Jutta Treviranus is the Director of the Inclusive Design Research Centre (IDRC) and professor in the faculty of Design at OCAD University in Toronto. Jutta established the IDRC in 1993 as the nexus of a growing global community that proactively works to ensure that our digitally transformed and globally connected society is designed inclusively. Jutta and her team have pioneered network-supported personalization as an approach to accessibility in the digital domain. She also heads the Inclusive Design Institute, a multi-university regional centre of expertise. Jutta founded an innovative graduate program in inclusive design at OCAD University. She leads international multi-partner research networks that have created broadly implemented innovations that support digital equity, e.g., Fluid Project, FLOE, and many others. Jutta’s work has been attributed as the impetus for corporate adoption of more inclusive practices in large enterprise companies such as Microsoft.

Rich Caloggero

Portrait of Rich Caloggero.

Rich Caloggero received his Bachelors of Computer Science in the mid ’80s from Worcester Polytechnic Institute (WPI). Since that time, he has been working in the computer field as
a programmer, accessible technology instructor, and most recently as an accessibility specialist for MIT.

Most of his current work involves reviewing web sites and online course materials and helping remediate their accessibility issues. He works closely with developers, writes small demos to explain a particular remediation strategy, and advises course staff on how to make their mathematical content more accessible.

He does not use any accessibility testing tools because most of his work entails manual checking and remediation and he finds errors as a part of the review. However, these tools can be invaluable to developers since most of the modern ones hook right into the developer pipeline and thus can catch simple errors such as missing form labels and image descriptions on the fly before the site even hits the server.

Chris Chagnon

Chris Chagnon is an ITSM Architect and developer who designs, develops, and maintains award-winning experiences for managing and carrying out the ITSM process. Chris has a Master of Science in Information Technology, and a bachelor’s degree in Visual Communications. In addition, Chris is a PhD Candidate studying Information Systems with a focus on user and service experience. As A Top 25 Thought Leader in ITSM, and an ALE IT Vanguard, Chris speaks nationally about the future of ITSM, practical applications of artificial intelligence and machine learning, gamification, continual service improvement, and customer service/experience. Follow Chris on Twitter @Chagn0n.

Pamela Cooper

Portrait of Pamela Cooper.InCare is an integrated mental health care service that’s optimal for all around care. They provide low-cost therapy devices for people with Neurological Differences (autism, brain trauma, and mood disorders) that teach CBT and DBT skills. Pamela has worked on several projects for UNFPA, AARP, Memorial Sloan Kettering and more, integrating solution-based design to help worldly problems. Pamela’s focus now involves finding affordable solutions to the mental health crisis in the United States, she first started this endeavor after losing a loved one to their mental health. Her ultimate goal with InCare is to give the wearer their independence back by giving them skill-building products that will help lessen severity of their symptoms.


Malia Faleafine, MPA

Portrait of Malia Faleafine.
Malia is the Co-Founder of WellStats, a technology solutions company for the social and human service field based out of New York City. She launched her 18 year career in social services in the Bay Area, California, working with foster youth and low-income housing holding various leadership positions focused serving vulnerable populations through holistic approaches. Malia transitioned to working with the IDD population as the first Deputy Director for SKIP of New York. Prior to co-founding WellStats, she served as the QA Director of Medicaid Services for Catholic Guardian Services where she led their transition to paperless process and informed decision-making using data analytics. As a dedicated change agent, her focus is on elevating the culture and systems within non-profits using technology and data.


Becky Gibson

Portrait of Becky Gibson

Becky is a recognized expert in the field of digital inclusion and enabling accessible solutions. Her extensive career as an Software Engineer and Accessibility Architect at IBM impacted products, customer strategy, and industry standards. She is passionate about making Web and mobile applications usable for people of all abilities.

Becky participated in the creation of W3C Web Content Accessibility Guidelines 2.0 (WCAG) and helped to develop and evangelize the Accessible Rich Internet Applications (ARIA) specification. She is currently a member of the W3C Accessibility Platform Architectures (APA) Working Group and the Personalization Task Force. As Sr. Accessibility Strategist at Knowbility, Becky creates blog posts, documentation, training materials, and speaks at conferences to further the mission of digital inclusion for all.

Tom Keating, Ph.D.

Portrait of Tom Keating.Tom is founder and CEO of Cognitopia, home of the Cognitopia Platform for Self- Determination, emphasizing tools for IEP self-direction, goal management, task analysis, and team coordination. Keating has been focused for the past 20 years on research and development of self-management and community living applications for individuals with cognitive disabilities and has been principal investigator on over 20 federally-funded technology development projects. He is also a Courtesy Research Associate in the Computer and Information Sciences Department of the University of Oregon. Tom’s perspective in all of his work has been strongly influenced by his experience of 31 years as a caregiver for a brother who experienced autism.


Ryan Lamarche

Ryan Lamarche portrait.Ryan LaMarche is a digital transformation and design thinking expert that brings ideas to life with a focus on user experience, and smart system design. When Ryan isn’t building systems, he spends his time as a dual-enrolled Bachelor’s and Master’s student at Worcester Polytechnic Institute studying Computer Science and Innovation with UX. Ryan is also a founding member and CTO of Seldom Technologies where he works with companies to develop systems, applications, and websites and consult on process improvement in the ITSM space.

Hale Pulsifer

Hale Pulsifer portrait.Hale Pulsifer is the co-lead of the Office of Customer Accessibility at Fidelity Investments. Fidelity is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and other financial products and services to more than 20 million individuals, institutions and financial intermediaries.

In this role, Hale works to optimize customer interactions for people with disabilities by ensuring that accessibility is a design principal in everything we do at Fidelity. In addition, Mr. Pulsifer is the former national co-chair of the Fidelity Enable Employee Resource Group for associates affected by disabilities.

Prior to leading the Office of Customer Accessibility, Hale served in multiple finance and strategy roles at Fidelity for over 15 years. Hale has his Master of Business Administration from the F.W. Olin Graduate School of Business at Babson College and earned his Bachelor of Science in International Relations and Development from Brown University.

John Rochford

portrait of John Rochford.

John Rochford is the Director of the INDEX Program of the Eunice Kennedy Shriver Center at the The University of Massachusetts Medical School. Through its DisabilityInfo.org Website, INDEX provides thousands of resources (doctors, dentists, programs, etc.) serving people with disabilities living in Massachusetts. Among other activities, John teaches in the medical school’s graduate program, “Leadership Education in Neurodevelopmental & Related Disabilities (LEND)” and teaches medical school students how to interview patients with disabilities. See John’s faculty profile.

John has worked with children and adults with intellectual disabilities and/or autism since the 1980s. John has provided behavior-modification services, and specializes in skills acquisition. John has a Master of Science in Applied Behavior Analysis from Northeastern University and is a Licensed Applied Behavior Analyst.

John has led teams of information-technology professionals to build accessible Websites and online courses since the mid-1990s for state and nonprofit agencies serving people with disabilities throughout the United States.

John’s passion is Web accessibility for people with cognitive disabilities. With partners IBM, UMass Boston, and Worcester Polytechnic Institute, John conducts related research, such as artificial-intelligence based automatic text simplification.

John is an Invited Expert of the World Wide Web Consortium‘s Web Content Accessibility Guidelines Working GroupCognitive and Learning Disabilities Accessibility Task ForceLow Vision Task Force, and Silver Community Group.

Connect with John on LinkedIn and follow John on Twitter @ClearHelper.

Glenda Sims

Portrait of Glenda Sims.

Glenda Sims is the Director of Accessibility Services at Deque, where she shares her expertise and passion for the open web with government organizations, educational institutions, and companies ranging from small business to Fortune 50.

Glenda is an adviser and co-founder of AccessU, and serves as the lead judge for AIR (Accessibility Internet Rally). She spent over a decade as a senior developer at the University of Texas at Austin, where she helped support the university’s central web site and worked as an accessibility expert and web standards evangelist along with her mentor and hero, Dr. John Slatin.

Glenda co-authored the white paper “A11Y Wars: The Accessibility Interpretation Problem” with the amazing Wilco Fiers. Glenda is an active member of the IAAP Global Leadership Council.

Jeanne Spellman

Portrait of Jeanne Spellman.Jeanne Spellman is currently contracting for Tetralogical and occasionally for The Paciello Group (TPG), as a Senior Accessibility Engineer. She is phasing into retirement. Jeanne is a co-facilitator of the Silver Task Force of the Accessibility Guidelines Working Group and a co-chair of the Silver Community Group. Silver is a project of the W3C Accessibility Guidelines Working Group to develop the next major version of WCAG. Jeanne worked for the W3C from 2008-2015 as Web Accessibility Engineer. She was the team contact for the User Agent Accessibility Guidelines Working Group, the Authoring Tool Accessibility Guidelines Working Group and the Mobile Accessibility Task Force. Prior to joining W3C, Jeanne worked as an independent web developer and accessibility consultant. Jeanne has developed accessible web sites and has evaluated web pages for accessibility in a variety of technologies. Jeanne has worked with major corporations to develop and train designers, developers, quality assurance engineers and project managers in accessibility techniques.

Jeff Wissel

Jeff Wissel portrait.Jeff Wissel is the Co-Lead of the Fidelity Office of Customer Accessibility at Fidelity Investments. Fidelity is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and other financial products and services to more than 20 million individuals, institutions and financial intermediaries.

In this role, Jeff works to optimize interactions with customers who have disabilities by ensuring that accessibility becomes a design principal in everything we do at Fidelity. In addition, Jeff is the founder of the Fidelity Enable Employee Resource Group for associates affected by disabilities.

Jeff is a Certified Financial Planner and holds the ADA Title II Coordinator certification. Prior to leading the Office of Customer Accessibility Jeff served Fidelity clients for 23 years in various financial planning roles.

Jeff earned his Bachelor of Science degree in Organizational Communications and Business from Xavier University in Cincinnati, Ohio.